Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1 business days (Monday–Friday, excluding bank holidays). During busy periods, processing times may be slightly longer.
Shipping Locations
We currently ship to:
- United Kingdom (UK Mainland)
- Northern Ireland / Highlands & Islands / Channel Islands (delivery times may vary)
- Australia
- Canada
- New Zealand
- United States of America
Delivery Times
Estimated delivery times (after dispatch):
Standard Shipping:
- UK: 7–15 days
- Australia: 7-13 days
- Canada: 6-15 days
- New Zealand: 8-16 days
- United States of America: 6-15 days
Please note: delivery times are estimates and may be affected by courier delays, weather, peak periods, or other events outside our control.
Shipping Costs
We offer £3.99 (or equivalent in other currencies) shipping on all orders, and free shipping for order over £29 (or equivalent in other currencies).
Tracking
Where available, we’ll provide tracking details by email once your order has been dispatched.
Delivery Issues (Late / Missing Orders)
If your order hasn’t arrived within the expected timeframe:
- Please check your tracking link.
- Check with neighbours or a safe place.
- Contact us at support@studiodermal.com with your order number and we’ll help promptly.
Incorrect Address
Customers are responsible for entering the correct delivery address at checkout. If you notice an error, contact us immediately at support@studiodermal.com.
If an order is returned to us due to an incorrect or incomplete address, we may need to charge a re-shipping fee.
Damaged Items
If your order arrives damaged, contact us within 48 hours of delivery with:
- Your order number
-
Photos of the item and packaging
We’ll work with you to resolve it as quickly as possible.