Refund policy

Refund Policy for Studio Dermal

Effective Date: 1st August 2026

We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. You may return it to us for a full refund, store credit, or an exchange. Please read our return policy carefully to ensure a smooth and efficient process.

Dames and issues

Please inspect your order upon reception and contact us at support@studiodermal.com immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.

Right to Cancel and Refund 

You have the right to return any product purchased from Studio Dermal within 30 days of the delivery date. The product must be unused, in its original packaging, and in the same condition as when you received it.
Consumers have the right to cancel their online purchase within 14 calendar days from the day after receiving the goods. You do not need to provide a reason for cancellation. To exercise this right, notify us by emailing support@studiodermal.com within the 14-day period. After notifying us, you have an additional 7 days to return the goods. We will process your full refund within 14 days of receiving the returned goods or proof of return, whichever is earlier.

Return Costs:

Customers bear the responsibility for return shipping costs unless the return is a result of an error on our part or if the product is found to be defective/wrong item (variant). Please note that shipping delays due to customs clearance, which are beyond our control, are not considered valid reasons for initiating a return.

In the event that your package arrives damaged, defective, or contains the wrong variant, we will cover the return shipping costs. You will receive a voucher code that can be applied during the return process. However, for any other return reasons not specified above, the customer will be responsible for the return shipping charges. We recommend using a traceable method to send back the item. 

Return Exceptions / non-returnable items

All returns must adhere to the following conditions:

• Unused: Merchandise must remain in its original condition. We are unable to process returns for items that have been used.
• Damage-Free Requirement: Products should exhibit no indications of damage, unless they were received in a damaged condition.
• Special Exception: In specific instances, we may opt to dispatch a replacement item to you without necessitating the return of the original item. Should you find the replacement item unsatisfactory, both the original and replacement items must be returned to be eligible for a refund. Please note that this is a one time exception, and any subsequent replacements will only be issued upon the return of the items.
• Shipping charges in the USA, Canada 

Restocking Fee

All returns are subject to a 15% restocking fee. This fee is designed to cover the costs associated with processing returns, restocking inventory, and any potential depreciation of the returned items.

Shipping Charges: Returns Policy (USA, Canada, UK, EU, Australia & International)

General Policy: Original shipping charges are non-refundable unless the return is due to our error (defective, damaged, or incorrect item), in which case we refund both original and return shipping in full. Return shipping costs are the customer's responsibility unless otherwise stated below or we have explicitly offered free returns. Partial returns (keeping part of an order) do not qualify for any shipping refund. We recommend trackable, insured shipping for all returns, as we are not responsible for items lost or damaged in transit.

USA: Shipping fees are non-refundable for change of mind, wrong size, or buyer preference returns. Return shipping is paid by the customer unless the item is faulty or we made an error, in which case we cover both ways.

Canada: Same as USA, original shipping is non-refundable except for faulty, damaged, or incorrect items, where we cover full shipping costs both ways.

UK: Under the Consumer Contracts Regulations, customers returning a full order within the 14-day withdrawal period are entitled to a refund of the standard/basic delivery charge, even for change of mind. Only the cheapest delivery option is refunded; upgraded shipping is not. Faulty/damaged/incorrect items: full shipping refunded both ways. Return postage is the customer's responsibility unless we are at fault.

EU: Under EU Consumer Rights Directive, customers returning a full order within the 14-day withdrawal period are entitled to a refund of the standard delivery charge, regardless of reason. Only standard delivery cost is refunded; express/premium shipping upgrades are excluded. Faulty/damaged/incorrect items: full shipping refunded both ways. Return shipping cost is borne by the customer unless local member-state law states otherwise or the fault is ours.

Australia: Under Australian Consumer Law, shipping refunds are not required for change-of-mind returns. For faulty, damaged, or incorrect items, we cover original and return shipping costs in full, as required by law.

All Other International Regions: Shipping refund eligibility follows local consumer protection law where applicable; in the absence of specific legal requirements, our general policy above applies. Faulty, damaged, or incorrect items always qualify for full shipping refund regardless of region. Where local law conflicts with any part of this policy, local law takes precedence.

Conditions for Waiver

Restocking fees may be waived under certain circumstances, such as:
- The item received is defective or damaged upon arrival.
- The wrong item was shipped, and a replacement is unavailable.

How to Return an Item

Notify us at support@studiodermal.com to initiate a return. Pack the item securely and return it to the address provided by our support team. Keep proof of postage until the return is processed.

30-day money back guarantee

If you simply change your mind after your order arrives, the request fall in the normal refund policy, with return shipping covered by you. If instead you've actually tried the product and aren't happy with your results, our 30-Day Money-Back Guarantee applies: there's nothing to send back, it doesn't matter that the product has been opened or used, and we'll refund your purchase price in full. Just email us at support@sutdiodermal.com within 30 days of delivery with your order number. The guarantee is offered once per customer and doesn't affect your statutory rights.

Changes to the Return Policy:

Studio Dermal reserves the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting on our website. at support@studiodermal.com.

If you have any questions or concerns about our Return Policy, please contact our customer service team at support@studiodermal.com.