Refund policy
Refund Policy for Studio Dermal
Effective Date: 04th June 2026
We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. You may return it to us for a full refund, store credit, or an exchange. Please read our return policy carefully to ensure a smooth and efficient process.
Dames and issues
Please inspect your order upon reception and contact us at support@studiodermal.com immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.
Right to Cancel and Refund
You have the right to return any product purchased from Studio Dermal within 30 days of the delivery date. The product must be unused, in its original packaging, and in the same condition as when you received it.
Consumers have the right to cancel their online purchase within 14 calendar days from the day after receiving the goods. You do not need to provide a reason for cancellation. To exercise this right, notify us by emailing support@studiodermal.com within the 14-day period. After notifying us, you have an additional 7 days to return the goods. We will process your full refund within 14 days of receiving the returned goods or proof of return, whichever is earlier.
Return Costs:
Customers bear the responsibility for return shipping costs unless the return is a result of an error on our part or if the product is found to be defective/wrong item (variant). Please note that shipping delays due to customs clearance, which are beyond our control, are not considered valid reasons for initiating a return.
In the event that your package arrives damaged, defective, or contains the wrong variant, we will cover the return shipping costs. You will receive a voucher code that can be applied during the return process. However, for any other return reasons not specified above, the customer will be responsible for the return shipping charges. We recommend using a traceable method to send back the item.
Return Exceptions / non-returnable items
All returns must adhere to the following conditions:
- Unused: Merchandise must remain in its original condition. We are unable to process returns for items that have been used.
- Damage-Free Requirement: Products should exhibit no indications of damage, unless they were received in a damaged condition.
- Special Exception: In specific instances, we may opt to dispatch a replacement item to you without necessitating the return of the original item. Should you find the replacement item unsatisfactory, both the original and replacement items must be returned to be eligible for a refund. Please note that this is a one time exception, and any subsequent replacements will only be issued upon the return of the items.
Restocking Fee
All returns are subject to a 15% restocking fee. This fee is designed to cover the costs associated with processing returns, restocking inventory, and any potential depreciation of the returned items.
Conditions for Waiver
Restocking fees may be waived under certain circumstances, such as:
- The item received is defective or damaged upon arrival.
- The wrong item was shipped, and a replacement is unavailable.
How to Return an Item
Notify us at support@studiodermal.com to initiate a return. Pack the item securely and return it to the address provided by our support team. Keep proof of postage until the return is processed.
Changes to the Return Policy:
Studio Dermal reserves the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting on our website. at support@studiodermal.com.
If you have any questions or concerns about our Return Policy, please contact our customer service team at support@studiodermal.com.