Refund Policy

Refund Policy for Studio Dermal

Effective Date: 1st November 2025

At Studio Dermal, your satisfaction is our priority. This Refund Policy outlines your rights and our commitments regarding cancellations, returns, and refunds under EU and UK consumer protection laws.

Dames and issues

Please inspect your order upon reception and contact us at support@studiodermal.com immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.

Right to Cancel and Refund 

Consumers have the right to cancel their online purchase within 14 calendar days from the day after receiving the goods. You do not need to provide a reason for cancellation. To exercise this right, notify us by emailing support@studiodermal.com within the 14-day period. After notifying us, you have an additional 14 days to return the goods. We will process your full refund within 14 days of receiving the returned goods or proof of return, whichever is earlier.

Conditions for Returns

Returned products must be unused, in their original packaging, and in the same condition as received. Certain products are exempt from the right of withdrawal, including personalized items or products sealed for hygiene that have been opened after delivery. (Specify any exemptions applicable.)

Refunds for Faulty or Not-as-Described Goods

Under EU and UK law, consumers have up to two years to report faulty or misdescribed products. If a product is faulty, damaged, or significantly not as described, you may be entitled to a repair, replacement, or refund. Faulty product returns within 30 days of receipt qualify for a full refund including original standard delivery costs. After 30 days but within six months, Studio Dermal must offer repair or replacement first; if not possible, a full refund is due.

Refund of Shipping Costs

We will refund standard delivery charges incurred on your original order. Return shipping costs for change of mind returns are generally the responsibility of the customer, unless otherwise stated. Premium delivery charges (e.g., express shipping) are non-refundable unless the product is faulty or the delivery was delayed by us.

How to Return an Item

Notify us at support@studiodermal.com to initiate a return. Pack the item securely and return it to the address provided by our support team. Keep proof of postage until the return is processed.

Exceptions and Additional Information

Digital products or services may have different cancellation rights. We comply with all applicable consumer protection laws in the European Union and the United Kingdom.If you have any questions about this policy, please contact us at support@studiodermal.com.